At Optinectics Marketing Solutions Ltd, we strive to deliver high-quality digital marketing services that meet and exceed your expectations. Our refund policy is structured to ensure transparency and fairness for both parties.
🔁 Refund Eligibility
We offer refunds under the following conditions:
- Service Not Rendered: If no service or work has commenced within 7 days of payment, you may request a full refund.
- Duplicate Payment: If you are mistakenly charged more than once for the same service, we will refund the duplicate amount.
- Project Cancellation (Before Start): If you cancel a project before any work has started, you may receive a full or partial refund based on our administrative costs.
❌ Non-Refundable Situations
- Once the work has commenced, refunds will not be issued for services already rendered.
- No refunds for change of mind after service commencement or for completed projects.
- Monthly service retainers (e.g., SEO or Social Media Management) are non-refundable after the start of the billing cycle.
🕓 Refund Request Process
To request a refund, please email us at optinecticsmarketingsolutions@gmail.com within 7 days of the payment date. Include:
- Full name
- Invoice number
- Reason for refund request
We will process eligible refunds within 7–14 business days.